1. Customer Information

Company Name *

Contact Person *

Address *

Phone *

Email *

Date of Purchase *

Invoice Number *

2. Product Information

Product Name/Type *

Product Model/Code (as mentioned in the Invoice) *

Quantity Purchased *

Serial Number (if applicable):

3. Purchase Details

Sales Channel *

Direct Purchase from DPPL

Purchased through Channel Partner

Channel Partner Name (if applicable):

4. Issue Details

Date Issue Noticed *

Please specify

Detailed Description of the Issue *

Photographic Evidence *

Attached

To be provided separately

Photo

File type should be either jpg,png or webp and file size must be less than 2 MB

5. Usage and Maintenance Information

Has the product been used as per the provided Do's and Don'ts guidelines? *

Yes

No

Please specify

Has the product undergone any modifications or unauthorized alterations? *

Yes

No

Please specify

6. Claim Resolution Request

Preferred Resolution (if claim is approved) *

Replacement of Product

Credit Note (for pro-rata value)

Other

Please specify

7. Additional Comments

Please provide any additional information that may be relevant to your claim

8. Declaration

I acknowledge that I must provide proof of purchase and may need to show evidence of any defect when filing a warranty claim. I agree to the Warranty Terms & Conditions.

This warranty applies only to the insulating mats/ rubber sheets/ conveyor belts / cow mats purchased at the time of registration. It is valid from the purchase date and must be registered within 30 days. Each purchase must be registered separately. Duratuf warrants that its insulating mats/ rubber sheets/ conveyor belts / cow mats are manufactured according to industry standards. If a manufacturing defect is identified during the warranty period, the defective mat will be replaced at no cost. However, installation of the replacement is the customer's responsibility. The warranty does not cover normal wear and tear or damage caused by misuse. Your statutory rights are not affected. Exclusions apply. For full Terms & Conditions go to this link:

Customer Name *

Date *

Warranty Claim Form

1. Customer Information

2. Product Information

3. Purchase Details

4. Issue Details

5. Usage and Maintenance Information

6. Claim Resolution Request

7. Additional Comments

8. Declaration