Frequently Asked Questions
Insulating Mats
Q. Why should I use an electrical mat?
Ans: Using an electrical mat is essential for workplace safety as it prevents electric shock by providing insulation. The Duratuf X-Volt insulating mat adheres to safety standards, offers protection against various voltage levels, resists environmental factors, and can be customized to fit specific needs, contributing to a secure working environment.
Q. What types of electrical safety mats does Duratuf offer?
Ans: We offer a variety of electrical safety mats to meet your specific needs. Our most popular options include:
- 15652 Mats: These mats comply with the international standard EN 61111, providing insulation against electrical shock in dry, damp, or conductive contaminant environments.
- IEC 61111 Mats: These mats adhere to the IEC 61111 standard, ensuring worker safety from electrical hazards in various work settings.
- ASTM D178 Mats: These mats comply with the ASTM D178 standard, offering protection against electrical shock in dry or slightly conductive contaminant environments.
Q. How do I choose the right electrical safety mat?
Ans: The best electrical safety mat for you depends on several factors, including:
- The specific electrical hazards in your workplace (dry, damp, or conductive contaminants)
- The voltage requirements of your work environment
- The amount of foot traffic the mat will experience
- We recommend consulting our team of experts to help you select the most suitable mat for your application.
Q. What is the warranty period for your electrical rubber mats? what does the warranty cover for electrical insulating mats?
Ans: As a renowned electrical insulating mats supplier and exporter, we value customer satisfaction. This is why we offer a warranty on every industrial rubber product that we offer. The warranty for our X-Volt electrical mat is 2 years. Additionally, the warranty for the Duratuf ASTM D178 switchboard mats and IEC 61111 electrical insulating mat is 12 months. However, we also offer an extended product warranty. Ask our product specialists about the details.
Our Warranties typically cover manufacturing defects and may vary in coverage.
It’s important to review our warranty terms or talk to our experts to understand what is included and excluded from coverage. Contact us for details!
Q. What is the information required for ordering Insulating Mats?
Ans: To ask for a quote or order insulating mats from us, it’s crucial to provide specific information:
- Mat Specifications: Specify the type (e.g., standard like IEC 61111), thickness (corresponding to voltage), and size (width typically standard, specify the length if necessary).
- Order Details: Clearly state the quantity needed (rolls or square footage) along with delivery instructions.
- Optional Additional Information: Consider including details such as the intended application, as this can help our experts in suggesting the most suitable option for you.
We respond to your queries within 60 minutes! Try it out now.
Q. What if I am getting a lower electrical insulating mat price elsewhere?
Ans: Here at Duratuf, we believe in transparency. While we may not position ourselves as the absolute cheapest option in the market, we pride ourselves on providing competitively priced Electrical Insulating Mats. What sets us apart is our unwavering commitment to superior quality and performance. Our mats are engineered to exceed industry standards, ensuring not only safety but also longevity. We are dedicated to delivering the best lifetime value to our customers, offering a cost-effective solution that doesn’t compromise on excellence.
Contact us to know more.
Q. What do I do if my question is not available here?
Ans: If you haven’t found your question listed above, there’s no need to worry! We understand that every query is important, and we’re here to offer assistance. Don’t hesitate to reach out to us directly for personalized support. Our devoted customer care team is readily available and eager to lend a helping hand. Whether you have questions about our products, need guidance on placing an order, or require clarification on any aspect of our services, we’re committed to ensuring your satisfaction.
Feel free to connect with us via phone, email, or live chat – whichever method suits you best. Your inquiries are valuable to us, and we’re dedicated to providing prompt and comprehensive responses to address your needs effectively.
Q. Is there a minimum order quantity for your electrical mats?
Ans: Since we offer exclusive discounts on bulk orders, there is a minimum order quantity (MOQ) for our electrical mats. Our MOQ is 100 sq m (10 rolls). For quantities lesser than 100 sq m, you can buy from our channel partners. Reach out to us for our channel partner details. However, if you want to get the best bulk order rates, the MOQ is 300 sq m. Please speak with our experts for further assistance.
Want to get our electrical mat price? Fill out our form now!
Conveyor Belts
Q. What factors should I consider when choosing a conveyor belt?
Ans: The ideal conveyor belt depends on several factors, including:
- Material being conveyed: Size, shape, weight, and abrasiveness of the material.
- Operating environment: Temperature, presence of moisture, oil, or chemicals.
- Conveyor speed and capacity: The speed at which the belt will operate and the amount of material it needs to handle.
- Length and width requirements: Dimensions of your conveyor system
Our conveyor belt experts are there to guide and advise you at all times. Reach out to us now!
Q. What are the benefits of using Duratuf conveyor belts?
Ans: As one of the top conveyor belt suppliers, we boast of a conveyor belt range that adds value to your business. Our conveyor belts offer a range of benefits to the users, including:
- Durability: Our belts are built to withstand demanding applications.
- Resistance: Abrasion, fire, heat, and oil resistance for specific needs.
- Variety: A wide selection of belt types to meet diverse requirements.
- Quality: Commitment to high-quality materials and construction.
Along with the high-quality conveyor belt cover, we also take pride in our proactive client support team who leaves no stone unturned while assisting you. Try out yourself today!
Q. Do you offer any warranty on your conveyor belts?
Ans: Yes, we offer warranties on our conveyor belts. The specific warranty terms will vary depending on the belt type and application. Contact our sales team for details on the warranty coverage for your chosen belt and also to know how to initiate the warranty.
Q. Can you customize conveyor belts to specific requirements?
Ans: Yes, as an equipped conveyor belt manufacturer we can offer custom conveyor belt solutions based on your specific needs. This could involve belt width, thickness, or even the incorporation of special features. Discuss your customization requirements with our team to explore the possibilities.
Get in touch now!
Q. Do you offer splicing/ installation services?
Ans: Yes, we have experts with 50+ years of industry experience to guide you through splicing and installation-related queries. We can also recommend qualified partners for splicing and installation services in your area. Trust our experts if you are planning to install the conveyor belts on your own following a DIY conveyor belt installation method.
Call to know.
Q. What do I do if my question is not available here?
Ans: If your question isn’t listed above, don’t worry! We’re here to help. Reach out to our dedicated customer care team for personalized assistance. Whether it’s about our products, placing an order, or anything else, we’re committed to ensuring your satisfaction. Contact us via phone, email, or live chat – we’re ready to assist you promptly and comprehensively.
Q. Is there a Minimum Order Quantity (MOQ) for your conveyor belts?
Ans: Our MOQ is 50 mtrs for conveyor belts. However, if you want to get the best bulk order rates, we request you connect with our experts for the bulk minimum order quantity.
Rubber Sheets
Q. What types of rubber sheets are available?
Ans: We offer 16 types of rubber sheets under 1 roof, each with unique properties to suit various needs. Here are some common types:
- Natural Rubber: Offers good elasticity and flexibility, making it ideal for general-purpose applications like gaskets and anti-vibration pads.
- Neoprene Rubber: Provides excellent resistance to weather, ozone, and chemicals. This makes it a popular choice for applications like outdoor seals and electrical insulation.
- Nitrile Rubber: Resistant to oils and chemicals, making it suitable for industrial environments involving lubricants or harsh liquids.
- Silicone Rubber: Heat-resistant and non-toxic, perfect for food contact applications like gaskets in food processing equipment or high-temperature settings like oven liners.
- EPDM Rubber: Weather-resistant and UV-resistant, ideal for outdoor applications like roofing or pond liners.
- Viton Rubber: Offers exceptional resistance to high temperatures, harsh chemicals, and oils. This makes it ideal for demanding applications like gaskets in engines or chemical processing plants.
Q. What thicknesses are rubber sheets available in? How to choose the right thickness of rubber sheet for my application?
Ans:Duratuf rubber sheets come in a wide range of thicknesses, typically from a fraction of an inch to several inches.
If you are feeling confused about the optimum thickness to choose, know that the best thickness depends on the intended use. Thicker sheets offer more durability and support for heavy-duty applications like floor mats or machinery pads, while thinner sheets might be more suitable for applications requiring flexibility like gaskets or seals.
We are here to help you at all times. Call us if you want more help.
Q. What are some common applications for your rubber sheets?
Ans: The applications for Duratuf rubber sheets are truly endless! Here are just a few examples:
- Industrial: Gaskets, seals, floor mats, anti-fatigue mats, vibration dampening, pulley lagging (improving grip between pulleys and belts)
- Home & Office: Floor mats, anti-fatigue mats, table protectors, drawer liners, jar openers
- Automotive: Gaskets, trunk liners, floor mats, weather stripping
- Construction: Expansion joints, roof flashing, soundproofing
If you want more information regarding which rubber sheet is used in which application, you can reach out to our product experts. We are always here to help.
Q. Are there any custom rubber sheet options available?
Ans: Yes, depending on the supplier and order quantity, customization might be possible at Duratuf. Some of this involves:
- Custom sizes and shapes: We offer rubber sheets cut to your precise dimensions or even specific shapes for unique applications.
- Color options: Standard black might not always be the preference. We offer a variety of colors for visual appeal or functional purposes (e.g., color-coding different rubber types).
Please connect with our team if you are thinking of rubber sheet customizations. We can guide you better in that way.
Q. How can I ensure the quality of the rubber sheets I purchase?
Ans: Being one of the most reputed rubber sheets suppliers in India and abroad, we provide high-quality rubber sheets. Each of our products has:
- Clear product specifications: Detailed information about the rubber type, properties, and certifications.
- Material certifications: Sheets meeting relevant industry standards for safety, fire resistance, or food contact (if applicable).
Q. What do I do if my question is not available here?
Ans: No worries if your question isn’t listed above! We’re here to assist. Feel free to contact our dedicated customer care team for personalized support. Whether it’s regarding our products, placing an order, or anything else, we’re committed to ensuring your satisfaction. You can reach out to us via phone, email, or live chat – we’re standing by to assist you promptly and comprehensively.
Q. Is there a minimum order quantity for rubber sheets?
Ans: Our MOQ is 500 kgs for rubber sheets. However, if you want to get the best bulk order rates or rubber sheets in smaller quantities, we request you connect with our experts.
Channel Partnership
Q. What are the benefits of the Duratuf channel partnership program?
Ans: Duratuf Channel partnerships program offers advantages like:
Increased Reach: Leverage our existing customer base and distribution networks, expanding your market access.
Enhanced Expertise: Our experts bring complementary skills and knowledge to the table, creating a stronger combined offering.
Shared Resources: Collaboration with us can help you optimize marketing efforts, lead generation, and customer support, reducing individual costs.
Faster Growth: By combining our resources and expertise, you can accelerate market penetration and achieve growth objectives quickly.
Discuss with us in more detail. Contact us now!
Q. How can we ensure our channel partnership grows in the long run?
Ans: Maintaining a successful channel partnership requires continuous communication and effort. Some of the ways we follow are:
Open communication: Fostering regular communication to address any challenges or opportunities that arise.
Joint marketing & sales initiatives: Collaborating on marketing campaigns and sales strategies to maximize impact.
Training and support: Providing ongoing training and support to our partners to ensure you are well-equipped to represent our brand and offerings.
Performance reviews and adjustments: Regularly evaluate the partnership’s effectiveness and make adjustments as needed to optimize success for both parties.
Q. What is the process of becoming your registered channel partner?
Ans: Becoming a registered channel partner with us involves a straightforward process. Firstly, reach out to our partnership team to express your interest. They’ll guide you through the necessary paperwork and agreements required to formalize the partnership. Once everything is in order, we’ll provide you with training and resources to ensure you’re well-equipped to represent our brand effectively. As a registered channel partner, you’ll gain access to exclusive benefits, support, and incentives to help you succeed in promoting and selling our products.
Reach out now!
Q. What is the process of becoming your registered channel partner?
Ans: Becoming a registered channel partner with us involves a straightforward process. Firstly, reach out to our partnership team to express your interest. They’ll guide you through the necessary paperwork and agreements required to formalize the partnership. Once everything is in order, we’ll provide you with training and resources to ensure you’re well-equipped to represent our brand effectively. As a registered channel partner, you’ll gain access to exclusive benefits, support, and incentives to help you succeed in promoting and selling our products.
Reach out now!
Vendor Acquisition
Q. How can Duratuf be Your Growth Partner for Product Launches and Sales Across India?
Ans: At Duratuf, we don’t just offer services; we deliver results. Our team of seasoned product specialists and market experts, with a collective experience of over 100 years, is here to empower your business growth.
We are your one-stop solution for product sales, development, and increase in profit.
Let us elaborate more. Contact us now!
Q. What are your offerings for vendors?
Ans: Duratuf promises a steady business growth by helping in:
Market Penetration
Local Partnerships
Cultural Adaptation
Logistics Support
Boost in ROI
Operational Efficiency
Our experts look forward to our first meeting. Contact us now!
Q. How do you customize support for vendors with different needs, especially in different industries or locations?
Ans: We adapt our support to fit the specific requirements of each vendor, considering factors like industry and location. This ensures that our assistance is customized to their unique challenges and helps them succeed. We have dedicated relationship managers who can tailor-make your experience with us. Moreover, we use updated technology to understand and document the specific requirements of our vendors.
Learn more from our team.
Refer and Earn
Q. Who can avail of your ‘Refer and Earn’ program?
Ans: Whether you’re an end-user looking for reliable insulation solutions or a channel partner importing products for your clients, you can benefit from our referral program. Here’s how it works:
- Individual Referrals: If you know someone directly in need of insulating mats or any other industrial rubber products, simply refer them to Duratuf. Once they make a purchase, you’ll receive rewards as a token of appreciation for your referral.
- Channel Partner Referrals: Are you a channel partner importing industrial rubber products for your clients? You can also participate in our referral program by referring another channel partner to Duratuf. When your referred partner makes their first purchase, you will receive the reward.
Do you know anyone? Reach out to us today!
Q. Can The Duratuf Heat-resistant Conveyor Belt Also Handle Other Harsh Environmental Conditions?
Ans: Absolutely. The Duratuf HeatGuard conveyor belts are designed not only for high temperatures but also to withstand various environmental challenges such as abrasion, chemicals, and heavy loads, providing a versatile solution for demanding industries.
Are you looking for the conveyor belt cost? talk to our experts today!
Q. What is the Reward for the ‘Refer and Earn Program’?
Ans: At Duratuf, we value your trust and loyalty, and our referral program is our way of saying thank you for spreading the word about our high-quality products and exceptional service.
Refer Duratuf to as many of your contacts as you want and get 2% of each of their first purchase value directly credited to your account.
Reach out to us for more details.
General Queries
Q. Where is Duratuf located, and do you have multiple branches or offices?
Ans: Duratuf operates from the head office in Kolkata and branch offices in Delhi NCR & UAE. In Kolkata, our office is situated at South City Business Park. In the UAE, it is located in the Ajman Free Zone and Bhiwadi in Delhi NCR.
Additionally, Duratuf has 7 warehouses strategically located in Kolkata, Ahmedabad, Bengaluru, Mumbai, Chennai, Bhiwadi (Delhi NCR), and the UAE.
For address details, call us now!
Q. Can you provide details about Duratuf’s certifications for product quality and safety?
Ans:Duratuf is certified with ISO, Reach, ROHS, ERDA, and CE, reflecting our commitment to maintaining stringent quality and safety standards across our product range. These certifications underscore our dedication to delivering reliable and environmentally responsible solutions to our customers.
Are you looking for the conveyor belt cost? talk to our experts today!
Q. Does Duratuf offer training programs or workshops for customers interested in learning more about the applications and benefits of its products?
Ans: Yes, Duratuf provides training programs and workshops for customers who want to deepen their understanding of our products’ applications and benefits. These sessions are designed to equip customers with the knowledge and skills needed to maximize the effectiveness of our products in their specific use cases.
Customers can inquire about upcoming training opportunities through our website or by contacting our customer support team.
Q. How does Duratuf stay up-to-date with industry trends and technological advancements to continually improve its product offerings?
Ans: Duratuf remains abreast of industry trends and technological advancements through continuous research and development efforts, industry partnerships, and participation in relevant conferences and events. Our dedicated team of experts monitors market dynamics and emerging technologies to identify opportunities for innovation and improvement. By staying informed and proactive, we ensure that our product offerings remain at the forefront of industry standards and customer expectations.
Moreover, being a tech-first company, we utilize the latest customer relationship management systems to keep our customer services seamless.
Contact us to know more!