At DPPL we stand by the quality and durability of our Insulating Mats. Our warranty policy is designed to provide our customers with confidence and peace of mind, ensuring that any defects in materials or workmanship will be addressed promptly and fairly.

Warranty Coverage

• Duration: This warranty is valid for a period of 2 years from the date of purchase or invoice, depending on the sales channel.
• Coverage: The warranty covers defects in materials and workmanship under normal use conditions. It includes issues such as cracks, tears, or loss of insulating properties.

Warranty Commencement

• Channel Partner Sales: For products sold through our channel partner network, the warranty must be registered on the DPPL website at the time of sale by the channel partner. The warranty period will commence from the date of sale.
• Direct Sales: For direct sales made by DPPL, the warranty will automatically trigger from the date of the invoice generated to the customer.

Exclusions

• This warranty does not cover damage due to misuse, exposure to harsh chemicals, improper installation, or unauthorized modifications.
• Normal wear and tear, as well as cosmetic damage that does not affect the product’s functionality, are excluded from coverage.

Do’s:

• Use as Intended: Ensure the Insulating Mats are used exclusively in areas where electrical insulation is required, such as near electrical panels, switchboards, or other high-voltage equipment.
• Regular Inspection: Conduct routine inspections for any signs of wear, cracking, or degradation. Promptly replace mats that show signs of damage.
• Proper Placement: Place the mats on clean, dry, and flat surfaces to ensure full contact and effective insulation. Ensure that the mats are free from any debris or foreign objects before use.
• Storage: When not in use, store the mats rolled or flat in a cool, dry place to prevent creases and ensure longevity. Avoid storing the mats near heat sources or in direct sunlight.
• Marking: Clearly mark the mats with their intended use area (e.g., “High Voltage Area”) to prevent accidental misuse and ensure safety compliance.

Don’ts:

• Avoid Folding: Do not fold the mats, as this can cause permanent creases that may compromise their insulating properties.
• Exposure to Harsh Environments: Do not expose the mats to extreme temperatures, direct sunlight, or harsh chemicals, as these conditions can degrade the material and reduce effectiveness.
• Improper Cleaning: Do not use abrasive cleaners, solvents, or chemicals to clean the mats. These can damage the surface and compromise insulation. Stick to mild detergent and water.
• Unauthorized Alterations: Do not cut, drill, or make any modifications to the mats. Alterations can severely compromise the safety and functionality of the product.
• Heavy Equipment: Do not place heavy machinery or equipment on the mats, as excessive weight can cause indentations or tears that may reduce their insulating properties.
• Wet Conditions: Do not use the mats in wet conditions unless they are specifically rated for such environments, as water can diminish their insulating capabilities.

Do’s:

• Store the mats in a cool, dry place away from direct sunlight and chemicals.
• Handle the mats carefully to avoid sharp bends or folds that could compromise their integrity.
• Ensure proper installation guidelines are followed to maintain safety and effectiveness.

Don’ts:

• Do not recommend or install the mats in environments that exceed their specified performance parameters.
• Do not sell the mats without providing the proper documentation, including safety and maintenance instructions.

• Documentation: To make a warranty claim, customers or channel partners must fill out the warranty claim form available on our website and provide proof of purchase, a detailed description of the defect, photographs and videos of the damaged area, and video of the actual usage area in detail.
• Inspection: Warranty claims are subject to inspection by an authorized DPPL representative. This can be done on-site or through detailed photographic and video evidence.
• Resolution:
  • If the claim is verified, the customer will receive a replacement product with warranty coverage for the remaining period from the original purchase date.
  • If a monetary compensation is necessary, a credit note will be issued based on the pro-rata value of the product for the remaining warranty period. For instance, if a claim is made after 1 year, compensation will be for the remaining 1 year only.

• Disclaimers: This warranty does not cover incidental or consequential damages arising from the use or
  inability to use the product. DPPL reserves the right to modify the warranty terms without prior notice.
• Compliance: This warranty policy complies with relevant consumer protection laws and regulations
  applicable in the regions where the mats are sold.

End-Users

1. Filing a Claim:
   • Visit the DPPL website and navigate to the Warranty Claim Form.
   • Complete the form with all necessary details, including invoice number, purchase date, and a detailed description of the defect.
2. Supporting Evidence:
   • Upload clear photographs and videos of the defective product.
   • Provide visual evidence of the product’s usage area and conditions to facilitate accurate verification.
3. Verification Process:
   • The warranty claim will be reviewed by Duratuf’s authorized representatives based on the provided evidence.
   • Incomplete or incorrect information may result in the claim being rejected.
4. Additional Requirements:
   • If needed, Duratuf may request further evidence or clarification to support the claim.
5. Claim Decision:
   If approved, the customer will either:
   • Receive a replacement product with warranty coverage for the remaining warranty period from the original purchase date.
   • Be issued a credit note for monetary compensation based on the pro-rata value of the product for the remaining warranty period.
6. Rejection Communication:
   • If the claim is denied, Duratuf will provide a detailed written explanation.
   • While the customer may request a review, Duratuf reserves the right to decline reconsideration.
7. Timeline:
   • Credit notes or confirmation of replacement will be processed within 7 working days of claim approval.

Re Sellers

1. Claim Initiation:
   • The re-seller must direct the end-user to fill out the Warranty Claim Form on the DPPL website.
   • Alternatively, the re-seller may assist in submitting the form on behalf of the end-user.
2. Evidence Submission:
   • Ensure photographic and videographic evidence of the defect and the conditions of use are attached.
   • Re-sellers must verify the completeness and accuracy of the submission before forwarding it.
3. Verification and Inspection:
   • Duratuf will evaluate the claim based on the provided evidence.
   • Additional information or documentation may be requested on a case-by-case basis.
4. Resolution Process:
   If the claim is verified:
   • A replacement product will be provided, maintaining warranty coverage for the remaining period.
   • A credit note for monetary compensation will be issued as per the pro-rata calculation.
5. Communication of Outcome:
   • For rejected claims, Duratuf will send a detailed written explanation to the re-seller, who must relay the information to the end-user.
   • Re-sellers are encouraged to manage customer expectations during this process.
6. Timely Processing:
   • Claims will be resolved within 7 working days of submission and approval.

• This process does not cover incidental or consequential damages arising from the inability to use the
  product.
• Duratuf reserves the right to update warranty terms without prior notice.
• The policy complies with all applicable consumer protection laws in the regions where the products are sold.

For warranty claims or inquiries, please contact our customer service department-
Email: claims@duratufproducts.com & Phone: +91-80888-77444